Benefits of the fraDesk
The “tickets” display the status quo of processed client requests or incident reports and also allow client access (reporting party). In practice, this grade of transparency reflects a high degree of customer satisfaction.The trouble-shooting process is documented in so-called "tickets". They are easily retrievable and can be used as information source for recurring problems. Additionally, a filtering system helps assign tickets according to their content, provide more clarity, highlight priorities and thus allows a viable problem-management. The helpdesk system, the core component of the software, is linked with a personnel-planning and -scheduling tool, allowing tickets to be assigned according to availability and skills of the support staff. An extendable authorization infrastructure regulates user access to the fradesk and its various tool features.
